What This Policy Is About

This Privacy Policy tells you how Big 5 Martial Arts Club handles your personal information when you visit our website, book classes, or get in touch with us through WhatsApp, email, or phone. We take your privacy seriously and promise to treat your information with care and respect.

What Information We Collect

Here's what we might collect from you:

a. Your Personal Details

• When you contact us or register for classes, we gather:
• Your name, phone number, and email
• Your child's name and age (if they're joining our youth classes)
• Emergency contact information
• Payment details (handled securely through trusted payment companies)

b. Website Information

• When you browse our site, we automatically collect:
• Your IP address, what browser you're using, and what device you're on
• Which pages you visit, how long you stay, and how you found us
• Cookie data and analytics (we use tools like Google Analytics to understand how people use our site)

c. Messages and Conversations

• Any messages you send us through WhatsApp, contact forms, or email
• Feedback or reviews you choose to share with us

Why We Need Your Information

We use your details to:

• Set up your bookings, memberships, and handle payments
• Keep you updated about class schedules, changes, and club events
• Answer your questions and help you out when needed
• Send reminders, special offers, or newsletters (you can unsubscribe anytime)
• Make our website better by understanding how people use it

Important: We never sell your information to other companies. That's not how we do things.

Keeping Your Payments Safe

• All payments go through secure, trusted payment systems that follow strict security rules (PCI DSS).
• We don't keep your full credit card numbers on our computers.
• Our website uses SSL encryption to protect your information in transit.

About Cookies and Analytics

We use cookies (small files saved on your device) to:

• Remember your preferences and keep you logged in
• See how many people visit our site and what they look at
• Make the website easier and more helpful to use

You can turn off cookies in your browser settings; some parts of our site might not work as smoothly.

How Long We Keep Your Information

We only hold onto your personal information for as long as we need it for the reasons mentioned above, or if the law requires us to keep it. If you want us to delete your information, email us at Enquiries@bigfivemartialartsclub.com and we'll take care of it.

WhatsApp Messages and Privacy

• WhatsApp conversations are encrypted by WhatsApp's security.
• We may save messages to coordinate classes, handle scheduling, and provide better customer service.
• We'll never share or post your private conversations without your permission.

Who We Share Your Information With

We only share limited information with:

• Payment companies (to process transactions)
• Analytics providers (to understand website performance)
• Our staff and instructors (to manage classes and operations)

Everyone we work with is required to keep your information private and secure.

Privacy for Kids

• We only collect basic information about children under 18 (name, age, parent/guardian contact).
• We always require permission from a parent or guardian before a minor can join.

Your Rights

You're in control of your information. You can:

• See, update, or fix any information we have about you
• Ask us to delete your data
• Stop receiving marketing emails from us

To do any of these things, email us at Enquiries@bigfivemartialartsclub.com.

Links to Other Websites

Sometimes our website includes links to other sites (like social media or Google Maps). We can't control how those websites handle your privacy, so please check their policies too.

Updates to This Policy

We might update this Privacy Policy from time to time. Whenever we do, we'll post the new version here with an updated date at the top.

Questions or Concerns?

If you have any questions about how we handle your information, please reach out:

• 📧 Email: Enquiries@bigfivemartialartsclub.com
• 📞 Phone: +971 58 572 9271